BE YOU! TERMS AND CONDITIONS
Tour booking service reductions or date/start time changes: Because our staff has to be scheduled weeks in advance for charter tours, (i) changes by a client to their booking date to another available date and/or start time modifications or (ii) service reductions, such as time reductions or reductions in group size or other requested services, for a booked charter tour must be made at least ten (10) days or 240 hours before their charter tour start time or, at our discretion, (a) the deposit and tour may be forfeited or (b) you will be charged a $150 fee.
Tour booking service increases: Any modifications to increase the services of the booking, e.g. time extensions, the addition of a paint party to a charter cruise, and additional guests, must be made at least 48 hours before the scheduled start time of the booking. Any such changes made within 48 hours of the start time of the booking may be allowed, subject to availability, but a $125 modification fee will be assessed.
Final payment: Final payment must be made no less than 7 days (168 hours) before the start time of the charter cruise or in-house paint party and shall be paid online. Past due balances may subject a scheduled charter cruise or in-house paint party for immediate cancellation. Payment for hand painted wine glasses must be made in full at the time of receipt of the invoice. The invoices for all of our services will include additional information about the final payment instructions.
Deposits and all other payments are nonrefundable: Deposits and all payments are non-refundable. There is a strict 'No Refunds' policy for any payments, including deposits, interim payments, and final payments. Any transactions that a client disputes with their bank shall be sent to collections and may lead to credit consequences.
Postponement or Cancellation: Because we have to assign our staff many weeks ahead, if you cancel your booking less than 2 weeks (14 days or 336 hours) before your charter tour date and time, your deposit and your tour will be forfeited and cannot be applied to another booking. If you cancel or postpone your tour prior to two weeks of your booking, your deposit can be applied to another tour provided it occurs during the same year of your initial booking.
Liability Policy: The tour party, by the credit/debit card(s) on file, is financially liable for any damage caused by a member of the party to the boat, including, but not limited to, placing improper items in the toilet. The costs for such damage shall be deducted from the credit/debit card(s) on file for the tour party.
Frequently Asked Questions (F.A.Q.): Please review the items of information we provide on our website’s F.A.Q. page, which are also additional terms and conditions for our services.